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Refund & Returns Policy

​Last updated: 27th, December 2025
 

This Refund & Returns Policy applies to all purchases made from GEO TCG SRL through www.pokegeotcg.com (the "Website"). By placing an order, you agree to the terms outlined below.
 

1. Nature of Our Products

We sell physical collectible products only, including:

  • Graded Pokémon cards

  • Sealed Pokémon Trading Card Game (TCG) products

Due to the collectible and often high-value nature of these items, all sales are handled under strict return conditions.
 

2. All Sales Are Final

All sales are final. We do not accept returns or offer refunds for:

  • Change of mind or buyer’s remorse

  • Price changes after purchase

  • Differences of opinion regarding card condition or grading

  • Grading company standards, population changes, or market value fluctuations

Please review product descriptions carefully before completing your purchase.
 

3. Damaged or Incorrect Items

We will only accept a return or issue a refund in the following cases:

  • You received the wrong item, or

  • Your item arrived damaged during shipping
     

   Reporting an Issue

You must contact us within 72 hours of delivery by emailing info@pokegeotcg.com and provide:

  • Your order number

  • Clear photos of the item and packaging

  • A description of the issue

Failure to report issues within this timeframe may result in the request being denied.
 

4. Return Authorization

If your claim is approved:

  • We will provide return instructions where applicable

  • Returned items must be in the same condition as received

We reserve the right to refuse refunds or replacements if the returned item shows signs of use, tampering, or alteration.
 

5. Refund Method

Approved refunds will be issued:

  • Using the original payment method

  • For the purchase price only, unless otherwise required by law

Shipping costs, customs fees, and taxes are non-refundable, except where legally required.

Refund processing times may vary depending on the payment provider.
 

6. Order Cancellations

Orders may be canceled within 24 hours of placement, provided the order has not yet been processed or shipped.

After this 24-hour period, or once the order has been processed or shipped, the order cannot be canceled or refunded (except cases that apply to point number 3 stated above).

To request a cancellation, customers must contact us as soon as possible at info@pokegeotcg.com with their order number.
 

7. Shipping Insurance & Risk of Loss

Risk of loss transfers to the customer once the order is shipped.

If shipping insurance is offered at checkout, selecting it is the customer’s responsibility. Claims for lost or damaged shipments without insurance may not be approved.
 

8. EU Consumer Rights

If you are an EU consumer, you may have statutory rights under applicable consumer protection laws. Where required by law, mandatory consumer rights will apply and override this policy.
 

9. Fraud & Abuse

We reserve the right to refuse refunds or returns if we detect abuse of this policy, fraudulent behavior, or repeated refund requests.
 

10. Contact Information

If you have any questions about this Refund & Returns Policy, please contact:

📧 info@pokegeotcg.com

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